About Us

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.

Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week.

Summary

Eagle Eye Networks is currently searching for a Customer Care Representative based in Amsterdam. This individual provides positive, courteous, and prompt customer service in handling customer requests and inquiries to include order entry, account, and billing inquiries, and troubleshooting various customer requests.

Responsibilities

• Answer inbound calls and direct to relevant internal departments 
• Answer inbound live chats and direct to relevant internal departments 
• Enter and process inbound customer orders 
• Resolve basic billing and customer account questions
• Oversee and track RMA activity 
• Liaison with shipping department to track customer shipment issues 
• Assist in CRM input to ensure accurate and detailed activity 
• Provide professional support to sales, operations staff, and other internal departments as needed

Experience

• Bachelor's degree or its equivalent
• Excellent written and oral communication skills in English and one additional major European language (fluency in Dutch and/or German is a big plus)
• Strong customer service orientation
• Understanding and adapting to technology
• Proven experience in computer applications (GSuite, MS Office) and CRM Software (Zoho, Salesforce)

What can you expect from us?

• Diverse team with 25+ nationalities
• 23 paid holidays yearly + Dutch public holidays
• Compensation for travel expenses from your home to the office;
• Company equipment for work use;
• Enrollment in the Eagle Eye Networks B.V. collective pension plan;
• Drinks & Snacks at the AMS office;
• Opportunity to take part in EEN Corporate Fitness App challenges;
• Company swag, business casual scale-up work atmosphere and Friday drinks;
• Once or twice a year a stunning company day;
• Flexible work time arrangement.

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. 

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.