About Us

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.

Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week.

Overview
We’re looking for a dynamic, customer-centric professional to drive success for our valued clients. As a Customer Success Manager (CSM), you will play a key role in ensuring customer satisfaction, retention, and growth while collaborating with cross-functional teams.

Responsibilities

Retention and Renewals

• Monitor customer health, product usage and overall satisfaction to identify and mitigate risks. 
• Conduct Business Reviews and have strategic conversations to drive expansion opportunities.   
• Maintain a revenue base by managing account retention and renewals.
• Drive long-term customer loyalty by proactively identifying risks and opportunities to strengthen relationships

Expansion and Education 

• Identify customer needs and recommend solutions that drive value, leading to upsell and cross-sell opportunities.
• Become an expert on Eagle Eye Networks products and services. Educate customers on the use and benefits of our products.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

Product feedback and Enhancements

• Advocate for customer needs, ensuring their insights shape our product roadmap and drive continuous improvements.

Requirements

• Bachelor’s degree and or 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management.
• Excellent communicator with strong presentation skills in Dutch and English, capable of building relationships at all levels.
• Confident, high energy, self-motivated and a true team player.
• Thrives in a dynamic, fast-paced environment with a proactive and problem-solving mindset
• Excellent multitasking and project management skills.
• Comfortable with technology and eager to learn about cloud-based solutions and SaaS products.
• Well- organized, with a high attention to detail and ability to prioritize.

What can you expect from us?

• Diverse team with 25+ nationalities;
• 23 paid holidays yearly + Dutch public holidays;
• A dynamic, fast-paced work environment with room for growth and innovation;
• Collaborative culture with cross-functional teams across the globe;
• Compensation for travel expenses from your home to the office;
• Company equipment for work use;
• Enrollment in the Eagle Eye Networks B.V. collective pension plan;
• Drinks, snacks and a subsidized in-house lunch at the AMS office;
• Opportunity to take part in EEN Corporate Fitness App challenges;
• Company swag, business casual scale-up work atmosphere and Friday drinks;
• Once or twice a year, a stunning company day.

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.