IT Technician

About us

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.

Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. 

Summary

Eagle Eye Networks is seeking an IT Technician for our offices in Amsterdam. As a successful employee support person, you will work on hardware/software and a variety of internet applications, networks, and operating systems.

Responsibilities

• Coordinate, diagnose and troubleshoot incoming employee tickets.
• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using remote access.
• Provides timely resolution of tickets or escalation on behalf of employee appropriate technical personnel.
• Supports and maintains effective relationships with users.
• Track inventory of all IT-related hardware and software.
• Ensure performance security, and uptime of corporate systems, including, spam filtering, e-mail, collaboration, VOIP, VPN.
• Support of hosted/SaaS ERP, Voip, Email, File sharing, etc.
• Communicate to management when IT requirements dictate new purchases.
• Implement and maintain internal systems/applications
• Manage physical and logical access to facility systems and applications
• Oversee and maintain corporate networking equipment, including routers, switches, firewalls, wireless access points, and other network devices.

Desired Skills & Experience

• Two or more years of experience working with either fiber-based networking or managed services, such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services.

• Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi and VoIP platforms
• Working knowledge of wireless technology.
• In depth knowledge of hardware and software.
• Excellent interpersonal skills with a passion for delivering exemplary customer service.
• Ability to take direction, working well with both in a team and alone.
• Excellent communication skills, both verbal and written
• Demonstrate self-confidence, energy, and enthusiasm in a professional manner.

What can you expect from us?

• Diverse team with 25+ nationalities
• 23 paid holidays yearly + Dutch public holidays 
• Compensation for travel expenses from your home to the office;
• Company equipment for work use;
• Enrollment in the Eagle Eye Networks B.V. collective pension plan
• Drinks & Snacks at the AMS office + subsidised in-house lunch
• Opportunity to take part in EEN Corporate Fitness App challenges
• Company swag, business casual scale-up work atmosphere and Friday drinks
• Once or twice a year a stunning company day

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. 

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.