Technical Support Representative

About Us:

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Learn more at een.com.

Responsibilities:

• Answering phone calls and taking care of incoming tickets, emails and chats
• Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction
• Providing technical support assistance for the Inside Sales team channel partners
• Reporting, escalating and keeping track of the activity in our service desk software Zoho Desk

Experience:

• 2+ years of relevant experience
• Experience within Technical Support, Networking and Linux based environment is a must
• Good verbal/written communication skills
• Solid knowledge of IP network architecture
• Ticket Management skills
• Demonstrable experience in providing technical support for technical products/services

Sound Exciting? Join us! 

More About Eagle Eye Networks:

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. 

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.